Refund & Returns Policy

Skyler Fashion is committed to customer satisfaction, secure shopping and premium service support across India. Please carefully read our exchange, return and refund guidelines before placing an order.

Exchange Support • Damage Protection • Refund Assistance • Pan India Service

Secure Packaging

All parcels are packed carefully with premium protective packaging.

Unboxing Proof

Mandatory parcel opening video required for any exchange or claim.

Fast Delivery

Most orders are delivered within 4–6 business days across India.

Easy Exchange

Damage or wrong product issues are eligible for exchange support.

Overview

Our refund and exchange policy is designed to protect both customers and our business from fraudulent claims while ensuring genuine issues are resolved quickly and professionally.

Customers are requested to carefully follow all instructions mentioned below. Failure to follow the required unboxing video process may result in rejection of exchange, refund or damage claims.

1. Delivery Timeline

  • Orders are generally delivered within 4–6 business days across India.
  • Remote areas or village locations may require slightly additional time.
  • Tracking details are shared after dispatch through WhatsApp and Email.
  • Customers can track live shipment status directly through courier websites.
  • Immediate Issues (On Delivery): If you receive a damaged, defective or wrong product, we provide exchange or full refund support at zero additional cost. Note: Exchange requests must be raised within 24 hours of delivery and a proper unboxing video proof is mandatory.
  • Post-Usage Warranty (Within 30 Days): If you receive the correct and perfect product, but it develops a manufacturing defect or damage during normal use within 30 days of delivery, you are still eligible for an exchange.
  • General Conditions:
    • Products must remain unused and in original packaging condition.
    • Exchange processing is generally completed within 7 business days.

3. Change Of Mind Policy

If there is no issue with the product and the customer simply changes their mind, return or exchange may still be possible depending on product condition.

  • Customers will be responsible for both forward and return shipping charges.
  • Original shipping charges are non-refundable in such cases.
  • Products must remain unused, undamaged and in resellable condition.

4. Mandatory Unboxing Video Rules

✂️ Proper Unboxing Video Format (Mandatory)
  • Before opening the parcel, please show the complete parcel clearly from all sides in the video.
  • Before opening the parcel, please show the tracking number clearly in the video. The tracking label must not be blurred.
  • Open the parcel carefully. If there is any issue, wrong item or damage, it must clearly appear in the unboxing video.
  • The parcel should never go out of the camera frame, even for a second.
  • We recommend that one person opens the parcel while another person records the video.
  • Before claiming any issue, defect, damage or wrong product, please share the proper unboxing video first.
  • Unboxing videos are only valid if shared within 24 hours of delivery.
  • Videos with cuts, edits, pauses or missing footage may not be accepted.
  • WITHOUT A PROPER UNBOXING VIDEO, NO COMPLAINT, DAMAGE CLAIM, MISSING ITEM CLAIM OR EXCHANGE REQUEST WILL BE ACCEPTED.

5. Important Customer Notice

📩 Important Note

Please do not forget to make a parcel opening video immediately after receiving the parcel. This video helps us verify issues quickly and provide smooth exchange support.

  • Exchange is possible if you receive a damaged product or wrong product.
  • Damage must clearly appear in the unboxing video.
  • Videos must be continuous without cuts or pauses.
  • Complaints without proper opening video proof will not be entertained.
  • Customers must contact support immediately within 24 hours of delivery.

6. Refund Processing

  • Once approved, refunds are processed to the original payment method.
  • Banking and payment gateway processing may require several business days.
  • Refund timelines may vary depending on payment provider and bank policies.
  • COD refunds may be processed through bank transfer or UPI.

7. Non-Eligible Cases

  • Complaints without proper unboxing video proof will not be accepted.
  • Used, damaged or altered products caused by customer misuse are not eligible.
  • Claims raised after 24 hours of delivery may not be entertained.
  • Minor color differences caused by camera lighting or screen display settings are not considered defects.

Contact Support

For refund, exchange, damage claims or return-related support, please contact Skyler Fashion through the official support channels below.

Email Support

Skylerfashion523@gmail.com

Phone / WhatsApp

+91 7609817367

Google Maps

View Store Location

Official Support Links
Secure Orders
Video Verification
Exchange Support
Pan India Delivery

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@skylerfashion.com for questions related to refunds and returns.

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